Retail Services

Consulting, Implementation, Training & Support
Receive quality Retail Software & outstanding Service before, during, and after the implementation of a Point of Sale solution!

Techni-Connection has a Retail solution for every business with flexible budgets depending on needs.

Customizable POS Solutions according to customers business demands.

In order to provide the best fit, Techni-Connection offers a range of services from the first consultation to the implementation of the system.

Consulting

Techni-Connection‘s first objective is to understand customer needs and match them to the software capabilities.

 Techni-Connection Sales Representative will schedule a call.

During the call, the Sales Representative will collect a wide range of information about the company needs including: the software features of interest, budget, timeline, business environment, and more.

This information enables Techni-Connection to prepare a personalized demonstration for the company and their partners.

Implementation

 

Project Management

Techni-Connection‘s main objective is to ensure the proper implementation and deployment of the system chosen by taking into account the following elements:

  • Number of locations, terminals, and users
  • Technical requirements
  • Timeline
  • Budget

A Project Manager and a technical team will be dedicated to the project until completion.

 

Training

Once the software is configured and installed in all locations, Techni-Connection will train the clients staff. Training can be conducted onsite or remotely.

The Techni-Connection Training Services are broken down into the following steps:

  • Pre-Deployment Training (using TCI sample data)
  • Technical Training
  • Customized Documentation
  • “Go-Live” On-Site & Remote Coaching
  • Post-Live Training

Support

After the implementation, technical issues can arise from time to time.

IT Support is Techni-Connection’s main expertise! The TCI helpdesk offers remote support 24/7 for any technical issues. For onsite support, Techni-Connection has local technicians coast-to-coast throughout North America who will be there when needed.