5 qualities that a computer technician should have
A computer technician is responsible for installing, testing and maintaining computers, networks and software. However, to excel in technical support, the skills of an IT technician must go beyond his ability to perform these tasks. He must also have other qualities.
Here are five qualities that any computer technician should have :
1. Be self-disciplined
Many computer problems occur outside of normal business hours, in the middle of the night or on weekends. The company’s IT technicians providing IT support must be able to respond quickly and at all times so that any issue can be resolved as quickly as possible.
2. Have excellent problem-solving skills
The work of computer technicians is largely focused on support, namely problem solving and technology properly functioning. This requires analytical skills. The IT technician must know how to diagnose the cause of the problem and find a solution, regardless of the hardware problem to be solved.
3. Pay attention to detail
Many computer problems are caused by small errors that can be difficult to detect affecting the proper functioning of a program. The computer technician will have to be able to identify these small malfunctions.
4. Good communication skills
The IT technician is the intermediary between the IT solutions company and your business. Communication is therefore essential to solving problems. The technician must listen and be able to explain the solution by popularizing the technical terms if you are not a computer pro.
5. Being passionate
As the technology evolves constantly, the computer technician must be a technology enthusiast, always on the lookout for new hardware releases. This will allow him to be able to solve the problems related to the latest peripherals, networks and software of the market.
Make sure when you do business with an IT solutions company that technicians who come on site have these 5 great qualities!
Do you want to get IT support? Contact our team of computer technicians!
Techni-Connection is a reseller of 3 POS softwares in Canada (Yourcegid Retail, VisualTouch, Retail Management Hero), addressing today’s evolutions and needs. New features are constantly added to the systems (Clienteling, eCommerce, Click & Collect, SaaS, Mobile-POS) to match omni-channel strategies and personalizing the customers shopping experience.
Techni-Connection delivers cost-effective IT solutions to companies of all sizes. With its 24/7/365 helpdesk support system, TCI responds quickly and efficiently to customers problems and provides on-site support. TCI’s strong in-house technical team is also complimented by a network of 150+ certified IT experts across North America.