5 reasons why good customer service

is essential

When you have a business, reducing costs is not always easy, but providing better customer service will help you increase sales. Here are five reasons to offer your customers the best service.

Excellent customer service …

… helps establish a relationship of trust

In cities and on the internet, consumers have a choice when they shop and it is increasingly difficult to keep customers loyal to a brand. Retailers must work ever harder to keep their customers and gain trust in the brand. By providing the best customer service possible, you’ll increase trust and that’s what makes you stand out and makes a difference!


… is more than price

Studies have shown, for many consumers the customer service is much more important than the price. For an excellent shopping experience, consumers are willing to pay more.


… develops the reputation of your brand

When you offer excellent customer service, guess what happens? People will talk about you … in good! They will remember your brand. Word of mouth will help you showcase your brand and if a customer is very satisfied with your service or products, he will not hesitate to recommend you.


… reduces problems

Problems will always occur, even if you try to avoid them. On the other hand, you can always make sure that a small problem does not become a big problem. If you let the customers speak out and you find an appropriate solution to the situation, they will be grateful and come back.


… calls the customers

Delivering great customer service to a new customer by trying to personalize it as you would a long-time customer will allow the new customer to not feel like a single number and will come back to this fabulous shopping experience.

Keep these five points in mind and offer a personalized and fluid shopping experience with our point-of-sale software, they will help you to have the best customer service!


About Techni-Connection

Techni-Connection is a reseller of 3 POS softwares in Canada (Yourcegid Retail, VisualTouch, Retail Management Hero), addressing today’s evolutions and needs. New features are constantly added to the systems (Clienteling, eCommerce, Click & Collect, SaaS, Mobile-POS) to match omni-channel strategies and personalizing the customers shopping experience.

Techni-Connection delivers cost-effective IT solutions to companies of all sizes. With its 24/7/365 helpdesk support system, TCI responds quickly and efficiently to customers problems and provides on-site support. TCI’s strong in-house technical team is also complimented by a network of 150+ certified IT experts across North America.