Customer Service

Customer Community

TCI has been a trusted partner to Cineplex Entertainment for over 20 years. With over 170 cinema and amusement & leisure locations across Canada we need a partner who has a well established network of technicians that are able to provide regular and emergency onsite support services 24/7/365. Our partnership with TCI has been critical to ensuring we provide an exceptional entertainment experience for our guests. If you are in the hospitality, retail or restaurant business, and need coast to coast on-site IT support, you should talk with Ken at TCI.

Nick Marchand

VP, Digital & Technology Operations & Cyber Security, Cineplex

In 2012 Les Collection Shan required a new retail management solution to manage our growing business. Our old system didn’t … … We selected Techni-Connection’s solution of “Cegid”. Following a successful implementation our business is managed in a very efficient manner with a leading retail solution provider.

Techni-Connection has always been there providing support every step of the way since 2012.

If you are looking for a professional group to represent your business solution and service needs, don’t hesitate to reach out to Ken at Techni-Connection.

Yanick Thériault

Director of IT, Shan

I started to work with Ken at Techni-Connection in 2006 to manage our IT needs across our theatre circuit. Our business needs to process hundreds of guests through our ticketing and concessions in a short period of time. Techni-Connection has always understood the need to have our systems up with proper proactive support and quick resolutions.

In 2014 as we migrated to Digital projection and we brought our IT in house. We used Techni-Connection on an as needed bases to solve specific problems.

Following the Covid-19 pandemic, we found our needs had changed regarding internal resources as a result we decided to reach back to Techni-Connection to out-source our IT to a proven leader. Techni-Connection over the past few months has updated our systems, introduced proper security standards and documented our entire network infrastructure, hardware, and IT environment in all our locations. I feel our business is much more secure and efficient to sustain todays risks of cyber activity

I am grateful for the business relationship Techni-Connection and Les Cine Entreprise has, as our systems were in critical condition and we chose the right moment to return to Techni-Connection.

If you’re concerned about improving and maintaining your businesses computer network I urge you to reach out to Ken at Techni-Connection, he will work with you and your team to ensure your satisfaction.

Raffaele Papalia

CEO, Les Cine Entreprise

Techni-Connection has been a Partner of Partech since 2006. Initially Techni-Connection was responsible for a common client’s network of Partech terminals. As our relationship evolved, we found great value in using Techni-Connections national presence to offer on-site OEM repairs and services to our other clients. Techni-Connection’s efficient and timely manner in responding to our clients needs has improved the customers experience and reduced equipment down time. If you’re looking for IT services, I highly recommend the Techni-Connection team.

Lawrence Blain

Depot Service manager, Partech

Discover TCI client experiences!

Techni-Connection successfully supported the installation of POS Retail solutions in Canada for the following clients: