Meet the Team!
Dedicated to Retail, IT solutions installation and support since 1995.Techni-Connection provides onsite and remote IT hardware, network, and software support to businesses across Canada.
We have our own in-house repair depot to service such equipment as NCR, ParTech, Fujitsu, Dell, Epson, Motorola, Honeywell and many more. For our corporate account customers, we also will house IT equipment owned by the client to ship to any location across the country completing the repair circle.
We pride ourselves in customer satisfaction and drive to go above and beyond expectations on every job whether it be a short onsite visit or a major project. At Techni-Connection we have an immaculate track record with our clients for competitive rates, fast response, quality service, and timely resolution to all your needs.
Some of our clients include Cineplex Entertainment, Cine Entreprise, Boutique La Vie en Rose, Boutique Shan, Griffin Jewellers, ParTech, L’occitane en Provence, Dairy Queen, and many more. Techni-Connection is comprised of dedicated individuals to their trade who share the same principal ideologies that the founder Kenneth LeBlanc instilled when he started the company over 25 years ago.
Want to learn more about our team? Keep scrolling to view some of our key members, and feel free to contact us today to answer any of your questions.
Kenneth LeBlanc
President & Founder
Kenneth is the Founder and President of Techni-Connection. He is also President of the CEGID Reseller Community worldwide.
Kenneth obtained the CEGID Official Partner certificate and the Visual Touch certificate in 2009. He obtained the Retail Management Hero certification in 2016.
With more than 25 years of professional experience in the IT and Retail fields, Kenneth has one priority: customer satisfaction.
Key skills: Customer Relations, Retail Software, Project Management
Technical Team
Slav Morov
Director of Technology
For more than 10 years, Slav has been in charge of solving all technical issues related to the installation of technology materials or solutions. His priority is to be as reactive as possible to solve these issues in the shortest amount of time possible, and following up with customers to ensure satisfaction.
Slav obtained Retail Management Hero certification in 2016 and obtained Yourcegid Retail certification in 2017.
Key skills: Solving technical issues, Technical use of Retail software
Alex Csank
Project Manager
Alex configures Retail Softwares and implements them when needed.
He obtained Yourcegid Retail certification in 2017 as well. Thanks to his skills with the software, he is able to demonstrate the POS softwares and train clients’ employees to use the Retail solutions.
Key skills: Technical use of Retail softwares
Support Team
Our Support Team is composed of:
- Our 24/7/365 helpdesk
- 150+ field technicians across North America ensuring local technical support
- Our local technicians in charge of the depot services
OUR MISSION
Timely Support
Our helpdesk solves your problems 24/7/365 and will send technicians to help you on the ground. Don’t waste your time with technical problems!
Business Analysis
Our team analyzes your needs and your company’s environment to give the best advice for the installation of Retail software or a new IT infrastructure.
Innovative Software
With VisualTouch, CEGID, and RMH, you can match any budget and any expectation. Tell us what you need, we have what you are looking for!
Customer Relationship
From your first request until the end of the project, we make sure you are fully satisfied with the product. We want you to be 100% satisfied!
OUR STORY
Techni-Connection (TCI) specializes in onsite IT technical support and the sale, implementation, and support of IT retail systems anywhere in North America. With its large network of technicians, Techni-Connection solves problems 24/7/365 in all Canada.
Created in 1995 by Kenneth Leblanc, Techni-Connection started by installing and ensuring technical support in theaters across North America. Today, TCI is the #1 IT services provider for movie theaters, with more than 80% of the Canadian market (3 000 terminals, 800 kiosks).
With this experience, TCI gained the technical skills needed to develop its activity in the Hospitality and Retail industries. In 2009, TCI became the first CEGID partner in Canada, a software publisher of customized Point-of-Sale management solutions. TCI installs Yourcegid Retail software and takes care of the support in many Canadian stores from high-end brands such as Shan and L’Occitane.
The same year, TCI also obtained the certification to install VisualTouch, a POS system used by restaurants and retailers.
In 2016, TCI completed its retail solutions portfolio with the new solution Retail Management Hero.
Thanks to its personalised IT solutions and its assistance, Techni-Connection has built long-term relationships with many clients such as Cineplex, a company that TCI has been working with for over 25 years.