What is the role of a computer support specialist?
A computer support specialist provides support and technical assistance to the company’s customers to prevent and resolve operational and maintenance issues. It provides technical solutions according to quality and time requirements.
Many large companies have been hiring IT solutions providers for many years to help them maintain their IT assets. However, with the rapid and complex evolution of technologies, more and more small and medium-sized companies are turning to computer support services.
Techni-Connection has been a provider of IT solutions for over 25 years and offers its customers 24/7/365 onsite or remote support to quickly resolve technical issues. If a problem needs to be resolved on the spot, TCI will send a computer specialist to help you, no matter where you are in Canada.
TCI’s team consists of certified consultants who analyze the IT infrastructure of each company to recommend quality IT equipment that meets the specific needs of the customer. In addition, if your computer equipment fails, TCI has a warehouse to repair the equipment, which is then returned to the customer.
Techni-Connection is a reseller of 3 POS softwares in Canada (Yourcegid Retail, VisualTouch, Retail Management Hero), addressing today’s evolutions and needs. New features are constantly added to the systems (Clienteling, eCommerce, Click & Collect, SaaS, Mobile-POS) to match omni-channel strategies and personalizing the customers shopping experience.
Techni-Connection delivers cost-effective IT solutions to companies of all sizes. With its 24/7/365 helpdesk support system, TCI responds quickly and efficiently to customers problems and provides on-site support. TCI’s strong in-house technical team is also complimented by a network of 150+ certified IT experts across North America.