Although you have purchased brand new computers for your company and are very satisfied with them, let’s be realistic: when we talk about technology some updates or repairs are expected at some point. If you are not an IT expert, it may be difficult to choose a company offering onsite or remote repair services. To avoid choosing the wrong company, here are some questions to ask before choosing the company that will take care of your IT infrastructure.

 How long has the company been in business? The age of the company is a good indicator of competence. Choose a company with many years of experience.

 What do their clients think? Look on the company’s website for testimonials from other customers or comments and reviews on the internet.

 Who will repair my computer hardware? It is important to know if technicians are certified and have sufficient expertise to solve problems. A company with a team of Certified Consultants is a huge advantage. A team of Certified Consultants should analyze your company’s IT infrastructure and will recommend premium equipment based on your company needs. The consultants will help you make decisions to save precious time.

 What are the costs? Learn about how the company charges for repairs. Is this service billed at hourly rates, or billed according to the problem? Are there any hidden costs? Fixed prices for hourly services or repairs will help you plan your IT budget for your current and future needs.

 Is the company easily accessible? The more complete a company is, the better it can help you when a problem occurs. 24/7/365 assisted remote or onsite support delivers faster resolutions increasing use of key equipment reducing costly downtime.

 Will I have support at all locations? Choose a company that can provide an end to end solution for all your locations locally and remotely. This will avoid contacting multiple companies to resolve one issue.


About Techni-Connection

Techni-Connection is a reseller of 3 POS softwares in Canada (Yourcegid Retail, VisualTouch, Retail Management Hero), addressing today’s evolutions and needs. New features are constantly added to the systems (Clienteling, eCommerce, Click & Collect, SaaS, Mobile-POS) to match omni-channel strategies and personalizing the customers shopping experience.

Techni-Connection delivers cost-effective IT solutions to companies of all sizes. With its 24/7/365 helpdesk support system, TCI responds quickly and efficiently to customers problems and provides on-site support. TCI’s strong in-house technical team is also complimented by a network of 150+ certified IT experts across North America.